Privacy Policy

This Privacy Policy has been prepared by Montra Corporation (“Company”) to explain the principles regarding the protection, processing, and confidentiality of personal data obtained through the website and digital platforms operated by the Company. Montra Corporation undertakes to act in compliance with the Law No. 6698 on the Protection of Personal Data (“KVKK”), relevant secondary legislation, and the decisions of the Personal Data Protection Authority.

1. Purpose and Scope

This Privacy Policy aims to explain:

  • How the personal data of our visitors, customers, and business partners is collected
  • For what purposes it is processed
  • How it is protected
  • With whom it may be shared This Policy covers all personal data collected through the website, mobile applications, electronic communication channels, and physical environments.
2. Personal Data Collected


The following categories of personal data may be processed by Montra Corporation:

  • Identity information (name, surname, etc.)
  • Contact information (phone, email, address)
  • Customer transaction and order information
  • Financial and payment information
  • IP address, cookie data, and website usage records
  • Call center communications and correspondence
  • Requests, complaints, and feedback records

    Credit card information is not stored in the Company’s systems; it is only transmitted to authorized payment institutions.

3. Purposes of Processing Personal Data

  • Your personal data is processed for the following purposes:
  • Provision and improvement of services
  • Execution of order and contract processes
  • Customer relationship management
  • Fulfillment of legal obligations
  • Ensuring security
  • Marketing and informational activities (with explicit consent)
  • Resolution of requests and complaints

4. Methods and Legal Grounds for Collecting Personal Data

Your data may be collected through:

  • Website forms
  • Membership and contact sections
  • Email, telephone, and call center
  • Cookies
  • Physical documents

In accordance with Articles 5 and 6 of KVKK, your data is processed based on:

  • Explicit consent
  • Establishment or performance of a contract
  • Fulfillment of legal obligations
  • Legitimate interests
5. Cookies
 
Cookies are used on our website to enhance user experience.
Cookies are used for:
 
  • Measuring website performance
  • Remembering user preferences 
  • Ensing security
You may disable cookies at any time through your browser settings.
 
6. Transfer of Personal Data
Your personal data may be shared in accordance with Articles 8 and 9 of KVKK with:
 
  • Relevant departments within the Company
  • Business partners and service providers
  • Logistics and payment companies
  • Legally authorized public institutions
Transfer abroad is carried out only if the conditions stipulated in KVKK are met.
 
7. Data Security
Montra Corporation takes all necessary technical and administrative measures to:
  • Prevent unauthorized access
  • Prevent data loss
  • Protect confidentiality

8. Retention Period

Personal data is retained for the periods specified in the relevant legislation. At the end of these periods, it is deleted, destroyed, or anonymized.

9. Your Rights Under KVKK

Pursuant to Article 11 of KVKK, you have the right to:

  • Learn whether your personal data is processed
  • Request information
  • Request correction
  • Request deletion or destruction
  • Learn the third parties to whom data is transferred
  • Object to automated processing
  • Request compensation for damages

You may submit your requests in writing or via registered electronic mail to our Company.

10. Contact

Data Controller: Montra Corporation
Email: info@montraco.com
Website: www.montraco.com
Address: Şekerpınar Mah. Muhsin Yazıcıoğlu Cad. No: 26/0 Çayırova – KOCAELİ